Privacy Policy
Times is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to Times's family of Websites and governs data collection and usage at all Times sites and services. Please read this policy to understand how we will treat your personal information which you give to us. Since this policy may change over time as we modify or expand our service, we suggest that you check back from time to time in order to understand how we treat your information.
Times Telecom's Website, Times Rewards Program, Shop&Save Discount Card, and the Refer a Friend Program are part of the Times Telecom Fidelity Network ("Network"), and are owned and/or operated by Times Telecom, Inc. ("Times"). This privacy statement has been created in order to inform you about the kinds of information we may gather about you when you visit our Websites, how we may use that information, whether we disclose it to anyone, and your ability to correct the information. Finally, please note that this policy applies only to Times Websites and other Websites that carry the Times Websites' brand, and not to other companies' or organizations' Websites to which we link. We have clearly marked Times Websites and these branded Websites with our logo so you know where this policy applies.
Times collects information in order to serve our customers better. This information allows Times to provide better information and services, including discounts and commerce opportunities for our customers. Times and its affiliates will use the collected information to provide you with valuable services, and Times will not sell your information to other companies without your consent.
1. The Information Times Gather
Times Telecom's Website, Times Rewards Program, Shop&Save Discount Card, and the Refer a Friend Program are part of the Times Telecom Fidelity Network ("Network"), and are owned and/or operated by Times Telecom, Inc. ("Times"). This privacy statement has been created in order to inform you about the kinds of information we may gather about you when you visit our Websites, how we may use that information, whether we disclose it to anyone, and your ability to correct the information. Finally, please note that this policy applies only to Times Websites and other Websites that carry the Times Websites' brand, and not to other companies' or organizations' Websites to which we link. We have clearly marked Times Websites and these branded Websites with our logo so you know where this policy applies.
Times collects information in order to serve our customers better. This information allows Times to provide better information and services, including discounts and commerce opportunities for our customers. Times and its affiliates will use the collected information to provide you with valuable services, and Times will not sell your information to other companies without your consent.
1. The Information Times Gather
Registration Information
To process your application to become a Times customer, or to register to one or more of our Fidelity Programs, Times require you to give your contact information (like your name, street address and e-mail address), demographic information (like your birth date and SIN), and payment information (like your credit card number and expiry date). Times may share certain of your information with third parties who issue or manufacture billing statements, member cards, etc. Times also use your information to send you information about our company and promotional material, to notify winners of sweepstakes or contests, and to contact you when necessary. You may opt out of receiving future mailings; see the choice/opt-out section below.
Transaction Information
Times may continually gather data concerning your transactions with Times, our partners or others. This information may include your long-distance usage and other information. Times use this data to provide you with better information, discounts and other offerings across our Network and from third parties.
Surveys
Surveys on our Network ask visitors for contact information (like their e-mail address). Times use contact data from our surveys to send users confirmation of having successfully submitted the survey, information about our company and promotional material. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Contests/Promotions
Times run contests on our Network in which Times ask visitors for contact information (like their e-mail address). Times use contact data from our contests to send users confirmation of having successfully entered the contest, to notify the winners of contests, information about our company and promotional material. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Prospect Information
Our Network also collects prospect information from our users. Our users may provide another person's information, such as their friend's e-mail address, in order to send them content or offerings from our Network. The prospect's information is only used for the purpose for which it was submitted. This prospect information will never be shared with third party advertisers. Times will never sell or release the prospect information to anyone, except when required by law. Prospects may opt-out of receiving future mailings; see the choice/opt-out section below.
IP Address
Sites on our Network may track your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Session Variables
Sites on our Network do not use "cookies" (a small data file that's stored on your hard drive). Times instead use session variables that tell the website's server whether you've logged in or not. Times need to know who you are so it can do things like show you your personal e-mail instead of showing you somebody else's. Times may also use cookies to track the performance of promotions and offerings on websites on our Network.
From time to time, some of the advertisers on our Network set cookies when you select their advertising banner or other forms of advertising. Any information collected by cookies received with banner ads are collected by those advertisers (or their third-party ad serving company or other agents), and Times does not always have access to that information. The advertiser's (and/or its third-party ad serving company's or other agent's) privacy policy will govern the use of this information, and Times is not responsible for the privacy practices of such third parties.
From time to time, some of the advertisers on our Network set cookies when you select their advertising banner or other forms of advertising. Any information collected by cookies received with banner ads are collected by those advertisers (or their third-party ad serving company or other agents), and Times does not always have access to that information. The advertiser's (and/or its third-party ad serving company's or other agent's) privacy policy will govern the use of this information, and Times is not responsible for the privacy practices of such third parties.
External Links
Sites on our Network contain links to other sites. Times is not responsible for the privacy practices or the content of such Web sites. As a general rule you should always look for and review a site's privacy policy before giving out any personal information.
2. How Times Use and Disclose Your Information
Times use your information to deliver personalized services, content, discounts and advertisements to enhance your experience with Times. For example, Times may send you an e-mail with a special offer or discount from one of our affiliates, brand names or participating sponsors.
Times do not sell your personal information to third parties or mass marketers without your consent. For example, Times will not sell another company your name or e-mail address without your consent. Unless you consent to the disclosure of your personal information, only Times and our affiliates, our technical consultants, third party auditors and other third parties who make our site available, enhance its functionality, or provide associated services and/or who deal with you in delivering content, samples, products, and gifts and prizes, have access to this information, and Times require them to agree that they are covered by this policy. Please note that Times do reserve the right to transfer your personal information and other information to our successors in business and purchasers of site assets.
On occasion, Times may ask for your consent to share particular data with a third party. In addition, Times reserve the right, without disclosing your personal information to third parties, to use the information you provide to offer you additional Times or third party products and services that Times think will be of interest to you. If you respond to such an offer and contact a third party, that third party's privacy policy will apply to any information you provide and/or that is collected by such third party. Similarly, information submitted in conjunction with an offer made by a Co-Branded Partner may be shared with the Co-Branded Partner, in which case the Co-Branded Partners' use of such information will be governed by the privacy policy of that particular Co-Branded Partner.
Times also do disclose aggregated data to our advertisers and Co-Branded Partners and other third parties to generate reports, marketing and technical research and for related business purposes. For example, Times tell advertisers how many people saw or clicked on an ad and additionally, how many people saw or clicked on ads in different portions of our service. Where available, Times may offer additional information about viewer characteristics. However, this does not include personal information about you or your online usage patterns. Our advertisers allow Times to provide our service to you. In return, they need to know how to effectively place their ads to potential customers.
You have the option to subscribe to receive various e-mail mail and/or mobile phone updates when you register on certain sites on our Network. Times will use these updates to provide you with additional discounts, special offers, site upgrades, new features, events, promotions, and much more. You have the option to opt out of receiving mobile phone communications by e-mailing Card Services or changing the preferences on your account.
Times participate in programs where certain companies ("Participating Companies") direct users to our Network or provide certain incentives or benefits to our users. If you are directed to a service in our Network by such a program (a "Participating Company Program") and you provide or Times collect personal information or non-personal information in connection with the Participating Company Program, Times may share this information with other parties that are participants in the Participating Company Program or that administer the Participating Company Program. For example, if you come to a site on our Network as a referral from an online affiliate program, Times may have a contractual obligation to make payments to and send certain corresponding information to the affiliate site that linked you to Times and to a separate entity, if any, that administers the affiliate program. Similarly, when you use your Times card at any merchant or sponsor, Times may provide any or all of your information to that merchant or sponsor.
Information obtained in connection with any service on the Network may be intermingled with and used by Times in conjunction with information obtained through sources other than that service, including both offline and online sources, both on and off the Network.
Times do not sell your personal information to third parties or mass marketers without your consent. For example, Times will not sell another company your name or e-mail address without your consent. Unless you consent to the disclosure of your personal information, only Times and our affiliates, our technical consultants, third party auditors and other third parties who make our site available, enhance its functionality, or provide associated services and/or who deal with you in delivering content, samples, products, and gifts and prizes, have access to this information, and Times require them to agree that they are covered by this policy. Please note that Times do reserve the right to transfer your personal information and other information to our successors in business and purchasers of site assets.
On occasion, Times may ask for your consent to share particular data with a third party. In addition, Times reserve the right, without disclosing your personal information to third parties, to use the information you provide to offer you additional Times or third party products and services that Times think will be of interest to you. If you respond to such an offer and contact a third party, that third party's privacy policy will apply to any information you provide and/or that is collected by such third party. Similarly, information submitted in conjunction with an offer made by a Co-Branded Partner may be shared with the Co-Branded Partner, in which case the Co-Branded Partners' use of such information will be governed by the privacy policy of that particular Co-Branded Partner.
Times also do disclose aggregated data to our advertisers and Co-Branded Partners and other third parties to generate reports, marketing and technical research and for related business purposes. For example, Times tell advertisers how many people saw or clicked on an ad and additionally, how many people saw or clicked on ads in different portions of our service. Where available, Times may offer additional information about viewer characteristics. However, this does not include personal information about you or your online usage patterns. Our advertisers allow Times to provide our service to you. In return, they need to know how to effectively place their ads to potential customers.
You have the option to subscribe to receive various e-mail mail and/or mobile phone updates when you register on certain sites on our Network. Times will use these updates to provide you with additional discounts, special offers, site upgrades, new features, events, promotions, and much more. You have the option to opt out of receiving mobile phone communications by e-mailing Card Services or changing the preferences on your account.
Times participate in programs where certain companies ("Participating Companies") direct users to our Network or provide certain incentives or benefits to our users. If you are directed to a service in our Network by such a program (a "Participating Company Program") and you provide or Times collect personal information or non-personal information in connection with the Participating Company Program, Times may share this information with other parties that are participants in the Participating Company Program or that administer the Participating Company Program. For example, if you come to a site on our Network as a referral from an online affiliate program, Times may have a contractual obligation to make payments to and send certain corresponding information to the affiliate site that linked you to Times and to a separate entity, if any, that administers the affiliate program. Similarly, when you use your Times card at any merchant or sponsor, Times may provide any or all of your information to that merchant or sponsor.
Information obtained in connection with any service on the Network may be intermingled with and used by Times in conjunction with information obtained through sources other than that service, including both offline and online sources, both on and off the Network.
3. Choice/Opt-out
You have the option to sign up for free e-mail updates and/or mobile phone messages when you apply for Times Telecom Long-Distance Service or one of Times' Fidelity Programs. You will also have the option to opt out of receiving the updates. The e-mail opt-out messaging will appear at the bottom of every e-mail that is sent out to mobile phone opt-outs requests should be sent to Card Services via e-mail. You can also opt-out of both email and mobile phone communications by changing your account preferences online.
4. Improper Conduct
The restrictions above will not apply in the event that you engage in certain improper conduct. Specifically, Times shall have the right to itself use or release to third parties personal information regarding users who are suspected of having used this web site or any other service in the Network for any fraudulent purposes or having otherwise violated any law, rule or regulation or the rights of third parties or having engaged in any conduct which Times deems improper. By using any service in the Network, you are agreeing to our use or release of any information you provide in any manner Times deem appropriate or necessary if you are suspected of having engaged in any conduct which Times deems improper.
5. Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Times make a diligent effort to ensure that our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. Our SSL encrypts all of your personal information, including credit card number, name, and address, to protect the information as it travels over the Internet. Times also take contractual, administrative and physical steps to protect against unauthorized access to and disclosure of individually identifiable information. If, during their employment, Times employees acquire confidential or proprietary information belonging to Times or its users, such information will be handled in confidence and may not be disclosed to unauthorized third parties. Please note, however, that no data transmission over the Internet is 100% secure. As a result, Times cannot guarantee the security of the information that you transmit via our online services.
6. Your Consent
By using any web site or other service in the Network, you consent to the collection, use, and storage of your personal and non-personal information as described above. You also authorize the export of personal information and its storage and use as specified above when you provide such information to Times. Our headquarters are located in Canada in Richmond, British Columbia. This policy and our legal obligations are subject to the laws of British Columbia and Canada, regardless of the location of any user. Any claims or complaints must be filed in Canada in the Province of British Columbia.
Times may amend our Privacy Policy, but if Times decide to change our Privacy Policy, Times will post those changes on this page, so you can always be aware of what information Times collect, how Times use it and under what circumstances Times may disclose it. Any changes will only apply to information collected after the change is posted.
Times may amend our Privacy Policy, but if Times decide to change our Privacy Policy, Times will post those changes on this page, so you can always be aware of what information Times collect, how Times use it and under what circumstances Times may disclose it. Any changes will only apply to information collected after the change is posted.
7. Contacting Us
If you have any questions about this privacy statement, the practices of the Network, or your dealings with the Network, you can contact Times Customer Service.
Because we want to ensure that we are here for you and available to help you, we think of every possible way to serve you - give us a call, drop us an email - no matter what mode of help you need, we will do our best to serve you.
