CUSTOMER ASSISTANCE
If you have any queries or need further assistance, don't hesitate to drop us a call. We are more than happy to help.
Customer Hotline: 1-888-668-6057
Email Us: csr@timesmobility.ca
General Guideline
If you are not satisfied with your purchase, please contact Times Mobility at 1-888-668-6057 within 14 days of activation. . Times Mobility will do its best to assist you with any questions or concerns and resolve any issues.
Returns will be subject to a $400 (Voice) and $200 (Data) cancellation fee with NO EXCEPTION if:
- There is 15 or more minutes of usage
- Cannot exceed 5mb of data usage
- Returned 14 or more days since activation
- Cell phone is in bad condition or missing charger and/or battery.
1) Our Wireless Return policy entitles you to an exchange/return within 10 days from purchase provided you have not exceeded 15 minutes of usage on the phone (must be in its original packaging, with all components included. For exchanges only, you may keep any SIM card that comes with your phone or Smartphone. For returns your SIM card must be sent back not activated and un-opened). Individually packaged accessories such as headsets and earpieces must be returned un-opened in order to receive a refund due to health and safety standards. All “Clearance Phone” sales are final. You are responsible for payment of any minutes, usage or service incurred. If you choose to cancel your service before the end of the agreement period, you will be required to pay the applicable Service Agreement Price Adjustment and Data Service Agreement Price Adjustment fee(s) in addition to all other amounts then due to Bell Mobility.
2) You can save $2 on your monthly bill from Bell by choosing ebill instead of paper invoices. Give us a call for more information and make the switch today!
NOTE: All returns must include a RA number provided by Times Mobility. If you have any questions or concerns, please do not hesitate to contact the Times Mobility Hotline at 1-888-668-6057.
Service hours:
Monday to Friday: 9AM - 5PM PST
SECURE SHOPPING
We take great pride in offering a safe and secure shopping experience.
Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
PAY WITH CONFIDENCE
- Don't worry, we won't process your payment until you've confirmed that all charges are correct and you are ready to press confirm your order.
- We are serious about your security and protection, that's why we require our online customers to be called back by our customer service specialists to confirm their orders.
FREE SHIPPING
All orders are shipped compliments of Times Telecom via Purolator, Canada’s leading integrated freight and parcel solutions provider
