Shipping via Purolator
We're proud to offer free Purolator shipping – both ways - on every order.
In the event that you need your order to arrive faster, we offer the following shipping upgrades for a fee.
Select 2nd Business Day to get 2 business day delivery.
Select Next Business Day to get next business day delivery after your phone has been activated.
In the event that you need your order to arrive faster, we offer the following shipping upgrades for a fee.
Select 2nd Business Day to get 2 business day delivery.
Select Next Business Day to get next business day delivery after your phone has been activated.
Signature Requirement
For your security, Purolator may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a Purolator door tag authorizing release of the package without anyone present.
Delivery to P.O. Boxes
In some cases orders for shipment to P.O. Boxes may take longer to be approved. Delivery may occur via a method other than Purolator, i.e. USPS, in some instances.
Order Processing Time
If your order includes the activation of a phone with a service plan, then the carrier (BELL Canada) must approve your application for new service before your phone can be activated. Most phone orders are approved, activated and shipped within hours of being placed. In some cases, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information to approve your order, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address that you check regularly.
Order Tracking
We offer real-time online order tracking where you can view the status of your order's activation and shipment, with links to track your package via Purolator.
Weekend Deliveries
Purolator Express deliveries are not available on Saturdays or Sundays. However, we use sophisticated shipping software to find alternative methods whenever we can to ensure that you receive your package more quickly. For example, if your order is activated on a Friday afternoon, and your home address is within close proximity of our nearby distribution center, we may ship your order via Purolator Home Delivery ground shipping to allow for Saturday delivery. In all cases, you will receive a shipping notification with a tracking number and real-time online order tracking.
Holiday Deliveries
Purolator does not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the Purolator Holiday Delivery Schedule.
Multiple Attempts to Deliver Your Package
If Purolator cannot deliver your order after several attempts, your order may be cancelled. However, once your new line of service has been activated, we cannot cancel your carrier's wireless service agreement. You must notify your wireless carrier promptly if you desire to cancel your service.
If You Receive the Wrong Item
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Customer Service Center, and we will make arrangements to send a replacement promptly.
Damaged in Shipping
If your shipment was damaged in transit, contact the Customer Service Center and we will gladly send you a replacement. Any product(s) returned must follow our Exchange and Return policy.
Because we want to ensure that we are here for you and available to help you, we think of every possible way to serve you - give us a call, drop us an email - no matter what mode of help you need, we will do our best to serve you.
